Refund policy
Refunds
We currently only offer exchanges or purchase credits for items that arrive to you defective, or if you were sent the incorrect item or size. Be sure to take the time to inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can understand the issue and correct it. You can email us at artuwear@futureday.ca.
Sizing Issues
Since many of our products are printed on-demand, we do not replace/remake a product that that was not ordered in the correct size. Please verify product sizing here before ordering using the guides on our Fabrics and Sizes Page to confirm measurements. If you are uncertain of the size you need, you can reach out to us on the Contact form to ask for clarification prior to ordering.
Return Shipping
Art U Wear will cover the return shipping cost in the form of a future credit if an issue is deemed to have been a manufacturing defect. In the case of a return initiated by the customer for reasons other than a manufacturing defect, the return shipping cost will be borne by the customer. All returns must be received within 30 days after the request is granted. The return address will be provided by our customer service team upon request. Please note that items sent back without first contacting us will not be accepted.
Delivery challenges or non-delivery
Art U Wear works with multiple postal systems to complete delivery of your orders. In some cases, deliveries encounter issues that either delay or prevent you from receiving your order. When these issues arise, there are actions we will take to help resolve the issue including contacting the postal service and opening a case with them.
Incorrect Address provided on an order
If an address that is considered insufficient by the post or courier service, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Missing package that shows as delivered
In the case of a package that shows as delivered, confirmed by the tracking number, the proper course of action will be for Art U Wear to open a claim with the postal or courier service on your behalf. We do not remake orders that show as delivered. We will work with you on a case by case basis to resolve your specific situation.
Once we receives payment for your order (including delivery fees), we fulfill the order and pass it onto the postal or courier service. This is also the moment where you legally become the owner of the products.
Damage to a package and Insurance
Once your package leaves our facility, it is the responsibility of the postal or courier service (Carrier). Damage caused by the Carrier or by careless opening is not the responsibility of Art U Wear. If a package is damaged by the Carrier, we can open a claim if the package was insured. If your package is of high value, you may be able to add additional insurance to it. Contact us if you would like to insure your order or if your package arrived damaged.
Enhanced shipping options and insurance
If your address historically has non-delivery issues, contact us to request your package be delivered with a signature or with other special instructions. Additional fees may apply depending on your request.
We ship all packages with the standard insurance included in the base price of the service and the amount of insurance varies with each service. If you would like to increase the insurance amount on your package, contact us for the additional cost.
Note the following sales are final and are not eligible for return:
- Sale items discounted by 25% or more
- Purchases made using a discount code of 20% or more.